Energy Freedom Homes respects your right to privacy and is committed to protecting the privacy of our customers and website visitors. As required, we adhere to the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth).

This policy outlines how we collect and handle your personal information.

"Personal information" refers to information that we hold and which can be identified as relating to you.

By accessing and using Energy Freedom Homes products and services, you acknowledge and consent to the terms outlined in this policy and the Energy Freedom Homes Terms & Conditions.

This policy aims to provide transparency on the collection, use, and control of your personally identifiable information by Energy Freedom Homes. We explain the types of information we collect, how we use it, and the available controls for you to manage it.

The term "Personal Information" refers to any details or assessments regarding an individual, or any information that can be linked to a specific person.

We may collect and retain the following types of personally identifiable information from you:

• Identity information, such as your name, age, date of birth, IP address;

• Contact information, including address, email address, phone number, or mobile phone number.

At other times we may collect additional information, such as when you contact customer service.

We may collect your personal information through various means including electronically and in person. These may include: phone and email communication, web forms submissions and IP address logging.

We may also receive your personal information from third parties. If we do, we will protect that personal information as set out in this Privacy Policy and our Terms and Conditions.

Energy Freedom Homes collects, holds, uses and discloses your personal information for the following purposes:

• To conduct and administer its business operations and activities, which includes the provision of its products or services to you;

• To manage invoicing and payment systems and services;

• To manage its relationship with you as a user, customer and/or stakeholder;

• To conduct research, design, development, management, provision, and enhancement of our products and services;

• To communicate with you;

• To adhere to legal requirements;

To promote Energy Freedom Homes services to our users or customers;

Your information may be disclosed to persons or companies within Energy Freedom Homes for the purposes noted in the "The reasons why we collect, store, use, and disclose your personally identifiable information" section above.

Energy Freedom Homes may also share your personal information with individuals or organizations outside of our company for the reasons stated in the "The reasons why we collect, store, use, and disclose your personally identifiable information" section above, as well as for other specified purposes and to other parties, as described below.

This may include:

• Organisations with whom Energy Freedom Homes has a business connection (such as partners, joint venture entities, agents, contractors or external service providers) for operating their businesses.

• Energy Freedom Homes may engage third-party payment processing providers or debt recovery agencies for the purposes of billing or payment related to the provision of services to our users or customers.

• Energy Freedom Homes may disclose your personal information to the police or other relevant authorities, licensing or enforcement bodies, government and regulatory authorities or organisations or as required by law.

Energy Freedom Homes acknowledges that personal information collected may be stored, processed, or transferred to parties located outside of Australia. This may include personal information submitted through third-party platforms, such as Facebook.

You acknowledge that the personal information you submit through our website or services may be available globally via the internet. We cannot guarantee the protection of such personal information against unauthorized use or misuse by others.

When you visit our website Energy Freedom Homes, we may collect certain information such as your IP address, browser type, operating system, the website you visited immediately before coming to our site, etc. We use this information in an aggregated manner to analyse how people use our site and to improve our services.

We may use cookies on our website from time to time. Cookies are small files that a website uses to identify you when you return to the site and to store details about your use of the site. Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings.

In addition to analysing website traffic, cookies may also be used to serve relevant ads to website visitors through third-party services like Google AdWords. These ads may appear on our website or other websites you visit.

Energy Freedom Homes is committed to the security and protection of any information provided by our customers. We have implemented appropriate physical, electronic, and managerial measures to prevent unauthorized access, disclosure, misuse, interference, loss, modification, and unauthorized disclosure of your personal information.

While Energy Freedom Homes takes reasonable steps to protect the personal information of its users, no method of transmission over the internet is completely secure. Therefore, Energy Freedom Homes cannot guarantee the security of any information transmitted to or from its online products or services, and users should be aware of this and transmit information at their own risk.

You may request details of personal information that we hold about you. If you would like a copy, please email us at hello@energyfreedomhomes.com.au. You have the right to ask us to edit or erase your information, as long as the request is in accordance with the Australian Privacy Principles.

Please be advised that Energy Freedom Homes reserves the right to modify this Privacy Policy at any time and at our sole discretion. Any changes made to this Policy will be effective immediately upon being posted on our website. We recommend that you review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.